Constantino Freire

Project Manager for the Retail bank, key Responsibilities in the role included: · Monitoring project risks and scope to identify potential problems and proactively identifying solutions to address them in advance. · Escalating promptly any issues that may impact operations. · Producing stage plans, highlight reports, risk logs, requests for change etc

Role and responsibilities included: • Managing web development projects, web consultancy and business process redesigning of the online banking franchise (www.oficinadirecta.com). • Designing and providing accurate business metrics forecasts for annual channel plans,tracking and revising regularly within requirements. • Search Engine Marketing: SEO and SEM.

Led the development of the new call centre’s risk management application. Features included task management, online form processing, telephone (predictive dialling) and e-mail campaign management, call me back forms, etc. Identified and monitored key performance indicators and usage of key features that drive financial results and improve user satisfaction. The project simplified and improved online application forms workflow and task management.

Led and managed the online banking vision by assessing opportunities in the field, monitoring competitive trends, finding best practices across the financial services industry, understanding customer behavior and trends. Directly responsible for online banking marketing strategy, experience, content and functional requirements. Led cross-functional teams and technology, operations and vendor subject matter experts.

Jefe de Riesgos tutelar de seis Oficinas

Gestión comercial de particulares y empresas en Oficina Red