Cris Tina

Content moderation for a major social media platform at high volume. Processed up to 600 tickets daily with quality scores consistently around 98-100%.

Took on SME responsibilities including coaching and onboarding new team members, and contributed workflow improvement suggestions adopted by the team.

International customer support handling complex booking disputes and conflict resolution for guests and partners across multiple countries. Consistently high satisfaction and quality scores.

Development of B2B network and sales channels; elaborating offers and price quotes according to customer’s profile, needs and budget; negotiating commercial contracts; focusing on growing and developing existing clients, together with generating new business; engaging with other departments to achieve high customer satisfaction rates; after-sales follow-up; creating activity reports; monitoring market trends; finding new advertising strategies and implementing them; communicating with suppliers.

High-volume inbound customer support, handling up to 200 calls daily. Supported onboarding and training of new team members.

Handled high volume of customer calls with consistently high quality and trasformed complaints into upselling. Reviewed and registered new orders and contracts. Assisted in the onboarding and training of new team members.

End-to-end recruitment for international client projects. Conducted interviews, coordinated hiring processes, and maintained recruiting databases and reports.

Market research; responaible for the company newsletter; market structure analysis; supporting the Production Department with different tasks (casting, locations, communicating with the client, etc).

Recruitment support including candidate sourcing, interview coordination, and selection processes.

Full-time intensive certification programme in SAP SuccessFactors Employee Central Core. Covered MDF objects, Foundation Objects, Role-Based Permissions, Business Rules, People Profile, data management, data migration, access control, and workflows. Certified May 2026.