Cristina Tanase

• Bearbeitung aller eingehenden Aufträge anderer europäischer Distributionszentren und internationaler Endkunden • Selbständiges Auffüllen dieser Läger mit Ware (Replenishment) • Transportplanung für ausgehende Ware • Kommunikation in deutscher, und englischer Sprache mit den verschiedenen Customer Services in Europa und Übersee • Zusammenarbeit mit Spediteuren • Direkter Kundenkontakt mit english Kunden / Kunden-Service-Zentrum

Creating new final product codes for every new initiative Triggering the costing and art work status for components and final products Execute the phase in - phase out process in SAP Working everyday to improve the performance indicators of the company

Responsible for leveling production in SAP Working with the company's KPIs in order to improve them : First delivery reliability, backlog and stocks. Confirm real delivery time for the customer Close relation with all the other departments (controlling, acquisition, sales) Daily and weekly reports using MS Office Tools ( Office, Word, Outlook) and SAP ERP Applying "Continuous Improvement" principles and the company's ideology Cost control and other cost-benefit analysis

Maintaining close relationship with the customers and the suppliers Selecting new products and reviewing the old Sending daily orders to the suppliers and assure that will arrive on time Analyzing the available stock in the store and plan the future orders to the supplier Analyze several suppliers and decide upon the best ones who can support our daily activities Cost control and other cost-benefit analysis Getting feedback from customers

Manage amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Follow communication procedures, guidelines and policies Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

Mathematics, Physics, Chemistry , English, Bio Chemistry