Dalia Sokkar

• Conducting market research and analysis of market needs. • Conducting data analytics, e.g., sales report analysis, web report analysis. • Improving epa’s social media presence & assisting in developing epa’s global strategy. • Visiting clients in MEA in coordination with the ME Middle East. • Analyzing usage reports in MEA. • Preparing newsletters and presentations in Arabic. • Preparing contracts in cooperation with Marketing & Sales Mgmt.

• Conducting market research and analysis of market needs. • Visiting clients in MEA in coordination with the ME Middle East. • Initiating business relationships with corporate clients. • Supporting social media and online marketing activities. • Preparing contracts in cooperation with Marketing & Sales Mgmt. • Preparing newsletters and presentations in Arabic. • Analyzing usage reports in MEA. • Supporting dunning process in coordination with Invoicing& Royalties.

* Carrying out market research for potential customers. * Preparing contracts in cooperation with the Marketing & Sales management. * Supporting dunning process in coordination with the Invoicing & Royalties department. * Observing deadlines for contracts having to be prolonged. * Analyzing usage reports in MEA.

The project was to design an internal communication strategy for a High Performing Organization.

• In charge of the preparation of proposals, and all other relevant documents. • In charge of the registration with donor organizations, i.e. World Bank, United Nations, USAID, etc. • Assisted in editing and proofreading the Legal Update, a monthly legal commentary on laws and regulations pertaining to business. • Part of the team that advised Deutsche Gesellschaft für Internationale Zusammenarbeiton (GIZ) on a project to implement micro-insurance in Egypt and reform insurance sector in general.

• In charge of the procedural department. • Supervised the company’s governmental facilitator. • Prepared all board and general assembly meetings’ documents. • Prepared all incorporation documents of Egyptian joint stock/limited liability companies including articles of association, power of attorneys, lease contracts and governmental applications. • Supervised and managed the company’s drivers schedule. • Liaised with external translators and monitored translation jobs performed by the office.

• Represented daily point-of-contact for Vodafone customers’ requests and inquiries in the UK. • Mentored and supported new employees. • Followed the technical troubleshooting process when customers were having technical difficulties.

• Represented daily point-of-contact for clients' requests and inquiries on different operations. • Conducted research about potential clients and markets. • Followed-up money collection and lists of open payments. • Checked test deliveries and monitored duration of tests. • Interviewed and assessed part-time assistants at the Sales department. • Trained and mentored selected candidates.

Computer and information systems