Dami Junaid

Projects: Revamp websites (AEM, React, .NET), develop omni-channel programs (Email Campaigns, Veeva RTE etc.) & CRM strategies to increase product adoption. •Led backlog grooming, sprint planning and other scrum ceremonies i.e., daily stand-ups, demos, retrospectives etc. •Collaborated with UX, developers & QA to implement website features, managed UAT bugs & ensure requirements traceability. •Developed a streamlined intake process for managing change requests •Mentored & trained new BAs

Developed ecommerce website (Shopify) for a global fashion brand and managed operations. •Managed overall business development, operations & vendor relationships globally (Nigeria, US & Canada) •Leveraged cultural competence & negotiation skills to reduce manufacturing & procurement cost •Increased sales by setting up API integrations to provide customers with Buy Now, Pay Later payment option (Sezzle) •Leveraged insights from Google Analytics & Facebook Pixels to create reports & improve strategies

•Led multiple requirements gathering sessions with stakeholders •Elicited and documented requirements (BRD), user stories & acceptance criteria in JIRA •Created website component mockups (Lunacy & Adobe Workfront) •Created process & swim lane diagrams •Collaborated with QA to review test cases, test plans & bugs during Integration testing & UAT •Reduced solution complexity by creating use case diagrams, swim lanes & business process diagrams •Facilitated multiple process improvement initiatives

Project: Migrated data from a manual and slow system (Excel) to a robust and efficient software database (REDCAP). •Planned and defined high-level project assumptions, scope, timeline, constraints and resources. •Performed quality assurance (QA) on all data requests in order to ensure accuracy and maintain integrity. •Collaborated on literature base (Whitepaper) and creating quarterly reports & forecasts on program effectiveness for sponsor (Department of Public Health) •Created use cases & prototypes

Public health nonprofit working to eradicate the sexual health epidemic in Nigeria •Branded organization as a referral hub for sexual health care in Nigeria resulting in a feature on CNN (2017) •Designed & optimized website (SEO) resulting in over 1.1K website visitors. 42% of visitors used the “Resource” page to find the nearest clinics •Led the implementation of marketing campaigns resulting in KPIs over 11K engagements •Negotiated a below market price STI testing contract for patients with local clinics

Redesigned a prep & cook food processor for a French company to appeal to the American market. •Elicited requirements from stakeholders through persona interviews & Design Thinking concepts. •Simplified complex processes to stakeholder through business modeling process i.e., use cases, user stories, prototype (customer journey mapping), swim lanes models & workflow diagrams. •Led presentation of solutions to project sponsors and demonstrated testing of the product prototype.