Daniel Schupmann
Angestellt, Manager Online Services & Analytics, Sunrise Communications AG
Zürich, Schweiz
Werdegang
Berufserfahrung von Daniel Schupmann
Bis heute 6 Jahre und 8 Monate, seit Nov. 2017
Manager Online Services & Analytics
Sunrise Communications AG2 Jahre und 8 Monate, Apr. 2015 - Nov. 2017
Gruppenleiter Online Service
Telefónica Germany GmbH & Co. OHG
1 Jahr und 3 Monate, Jan. 2014 - März 2015
Teammanager Digital Solutions
E-Plus Customer Support GmbH
4 Monate, Sep. 2013 - Dez. 2013
Teammanager (komm.) Innovation and Processes
E-Plus Customer Support GmbH
10 Monate, Nov. 2012 - Aug. 2013
Project Manager
E-Plus Customer Support GmbH
• Active management of innovative and strategic projects in the customer care environment, e.g. self-service tools, speech analysis • Implementation of new service ideas and strategies • Optimization of business processes towards cost-efficiency, productivity and customer satisfaction • Enhancement of the existing IT and process landscape • Analysis of current trends in technology and innovation, and system-atic market analysis in national and international market • Cooperation with international tea
1 Jahr und 9 Monate, März 2011 - Nov. 2012
Marketing Manager
E-Plus GmbH & Co.KG
Conceptual quality strategies concerning customer care • Supervision of market research institutes (TNS Infratest, Best Re-search, GN Research) • Reporting and analysis • Budget responsibility and cost control • Supervision of joint projects with Universities • Cross-departmental project work
11 Monate, Mai 2010 - März 2011
Werkstudent
E-Plus GmbH & Co.KG
• Conceptual quality strategies • Monitoring of service providers (SNT) • Preparation of reports and analyzes • Supervision of market research institutes • Supporting the Marketing Manager
1 Jahr und 1 Monat, Nov. 2009 - Nov. 2010
Talent Circle
Vodafone
•12-month development program for the top ten students • 6-month project supervised by the Department of Strategy and New Business Development (project: mobile market for seniors/best-agers) • Trainings in communication and project management
7 Monate, Apr. 2009 - Okt. 2009
Praktikant
Vodafone
• Supporting the Product Manager in terms of reports, evaluations, analysis and projects • Researching competitive offerings • Processing of internal improvement suggestions • Knowledge Management
11 Monate, Mai 2008 - März 2009
Studentische Aushilfe
Vodafone
Ausbildung von Daniel Schupmann
3 Jahre und 3 Monate, Okt. 2007 - Dez. 2010
BWL
Heinrich Heine Universität Düsseldorf
Marketing, Statistik, Controlling
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Spanisch
Grundlagen