Daniel Schupmann

• Active management of innovative and strategic projects in the customer care environment, e.g. self-service tools, speech analysis • Implementation of new service ideas and strategies • Optimization of business processes towards cost-efficiency, productivity and customer satisfaction • Enhancement of the existing IT and process landscape • Analysis of current trends in technology and innovation, and system-atic market analysis in national and international market • Cooperation with international tea

Conceptual quality strategies concerning customer care • Supervision of market research institutes (TNS Infratest, Best Re-search, GN Research) • Reporting and analysis • Budget responsibility and cost control • Supervision of joint projects with Universities • Cross-departmental project work

• Conceptual quality strategies • Monitoring of service providers (SNT) • Preparation of reports and analyzes • Supervision of market research institutes • Supporting the Marketing Manager

•12-month development program for the top ten students • 6-month project supervised by the Department of Strategy and New Business Development (project: mobile market for seniors/best-agers) • Trainings in communication and project management

• Supporting the Product Manager in terms of reports, evaluations, analysis and projects • Researching competitive offerings • Processing of internal improvement suggestions • Knowledge Management

Marketing, Statistik, Controlling