Dannie Bader

sucht ein neues Team-Mitglied.

Angestellt, Head of Customer Success Management, adesso as a service GmbH
Abschluss: Diplom Wirtschaftsinformatiker (BA), Duale Hochschule Baden-Württemberg Mannheim
Frankfurt am Main, Germany

Fähigkeiten und Kenntnisse

IT Outsourcing
Business Operations
Experience China
Account management
Inhouse Consulting
IT Service Management
Internationales Projektmanagement
Internationalisierung
Cross-Cultural Management
Beratung/Consulting
Managed services
Cloud Computing
Business Development
Customer Relationship Management
Customer Success
Kundenorientierung

Werdegang

Berufserfahrung von Dannie Bader

  • Current 4 years and 3 months, since Mar 2022

    Head of Customer Success Management

    adesso as a service GmbH

  • 7 months, Aug 2021 - Feb 2022

    Manager, CIO Advisory & Sourcing

    KPMG AG Wirtschaftsprüfungsgesellschaft

    CIO Advisory with a focus on IT-Sourcing and Cloud Consulting. Conceptual IT consulting considering complex legal, regulatory, tax & organizational factors as well as business management factors. • Redesign, optimization and development of new digital IT strategies • Business case development to evaluate IT initiatives • Development of digital- and IT transformation plans • Evaluation and selection of architectures and applications • Optimization of IT value propositions as a sourcing and cloud consultant

  • 8 years and 11 months, Sep 2012 - Jul 2021

    International Service Manager

    Computacenter AG & Co. oHG

    • Service Delivery of managed Workplace and Server/Network service contracts for 2 global chemical accounts in 19 countries across EMEA, APAC and North America and 1 ICT account in Belgium. • Full IT Outsourcing incl. IMAC + Break & Fix Services, Field Services, Local Onsite Support, Service Desk, 2nd & 3rd Line technical support, Datacenter services, Application hosting, Exchange & Sharepoint, Managed Storage, Software Distribution, Patch Management etc. • Business Relationship Management up to CIO Level

  • 2 months, Jul 2012 - Aug 2012

    CFI-Consultant

    Computacenter AG & Co. oHG

    Inhouse Consultant: Continuos Factory Improvement (CFI) @ Computacenter. The CFI Team was dismissed due to Business Unit reorganization.

  • 1 year and 6 months, Jan 2011 - Jun 2012

    IBM Global Account Manager SSO Germany

    IBM Solution & Services (SZ) Co. Ltd.

    Management of the IT-Services provision for the IBM Global Account Germany - Server Systems Operations (SSO) competency covering direct support from within Germany as well as remote support from strategic Delivery centres located in China, Hungary, India and Poland. • Account Focal Point • Account Profile Mgmt • Account Satisfaction Mgmt • Services Delivery Quality Assurance • Incident Management • Compliance & Business Controls • Delivery Center Transition & Transformation

  • 3 years and 3 months, Oct 2007 - Dec 2010

    Business Operations Leader + Advisory Project Manager

    IBM Solution & Services (SZ) Co. Ltd.

    Business Operation Management at IBM Integrated Delivery Center (IDC) China located in Shenzhen. (Remote Infrastructure Support Outsourcing Center + End User Help Desk). Transition Project Management from IBM EMEA towards the IDC Shenzhen.

  • 4 months, Feb 2007 - May 2007

    Project Consultant

    IBM Deutschland GmbH

    Diploma Thesis, Case study about possible business benefits due to introdcution of Earned Value Analysis to SerCon Projects.

  • 2 months, Oct 2006 - Nov 2006

    SerCon Project Office Assistant

    IBM Deutschland GmbH

    Project closings and Project Office assistance. Execution of Analysis and Project Controlling.

  • 4 months, Feb 2006 - May 2006

    IBM Forum and Public Relations Support

    IBM Deutschland GmbH

    Technical Assistance to IBM Forum and organizational management of customer events. Event management and public relations business.

  • 3 months, Sep 2005 - Nov 2005

    Application Developer

    IBM Deutschland GmbH

    Development of a dynamic Web Application using IBM DB2, IBM Websphere Server and Rational Application Developer

  • 3 months, Mar 2005 - May 2005

    CRM Siebel Instructor

    IBM Deutschland GmbH

    Plan, Develop & Conduct CRM Siebel Education

Ausbildung von Dannie Bader

  • 3 years and 1 month, Oct 2004 - Oct 2007

    Wirtschaftsinformatik (Business Information Technology)

    Duale Hochschule Baden-Württemberg Mannheim

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • French

    B1-B2 (Gute Kenntnisse)

  • Spanish

    A1-A2 (Grundkenntnisse)

  • Chinese

    A1-A2 (Grundkenntnisse)

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