Darja Cernaka

SAP CX: SAP Sales Cloud Version 2, SAP Service Cloud V2 SAP Sales Cloud, SAP Service Cloud SAP Master Data management S/4HANA: SAP S/4HANA Customer Management S/4HANA for Utilities Customer Engagement Master Data Management, Advanced Returns Management SAP BRF+ Call Center Integration to SAP SAP CRM: All processes, incl. Loyalty Management, full integration with SAP and non-SAP products, Groupware Integration SAP Solution Manager

SAP CRM Web UI (CRM 7.0): SAP WebUI / BOL programming Setup of central and various Satellite systems Action flow configuration and triggering Marketing and Loyalty functionality configuration Rule and Alert modelling for SAP IC Business process control and determination Business Partner Master Data management Customer determination in system processes throughout CRM and ERP CRM Transaction Launcher setup Organizational Management setup SAP Middleware connection setup SAP BRF+ application

Turnkey IT project management in Central Europe and Israel for industries of Retail, Customer Services and Marketing. Business planning and detailed cost estimating. Promotion strategy development based on mix analytics and differential advantage evaluation. Co-operation with technical and creative 3rd parties from EU with development supervision. HR&staff training, legal administration. Project roll out control from phase zero to hyper care and handover.

IT Project Management and technical consultancy creating digital strategies within industries of retail & hospitality. Providing business development technical basis and technical consultancy services for various public and private sector enterprises within SAP solutions, focusing on SAP CRM and integration with other systems to deliver maximum support and automatization of business.