Darja Cernaka

Angestellt, Senior SAP CX Consultant, Arvato Systems
Gütersloh, Deutschland

Fähigkeiten und Kenntnisse

Customer Experience Management
CRM Systems
IT Project Management
Technical Consulting
SAP CX
Customer service
Flexibility
Analytical skills
Intercultural competence

Werdegang

Berufserfahrung von Darja Cernaka

  • Bis heute 8 Jahre und 11 Monate, seit Sep. 2016

    Senior SAP CX Consultant

    Arvato Systems

    SAP CX: SAP Sales Cloud Version 2, SAP Service Cloud V2 SAP Sales Cloud, SAP Service Cloud SAP Master Data management S/4HANA: SAP S/4HANA Customer Management S/4HANA for Utilities Customer Engagement Master Data Management, Advanced Returns Management SAP BRF+ Call Center Integration to SAP SAP CRM: All processes, incl. Loyalty Management, full integration with SAP and non-SAP products, Groupware Integration SAP Solution Manager

  • 1 Jahr und 7 Monate, Feb. 2015 - Aug. 2016

    SAP CRM Senior Consultant

    Winkora

    SAP CRM Web UI (CRM 7.0): SAP WebUI / BOL programming Setup of central and various Satellite systems Action flow configuration and triggering Marketing and Loyalty functionality configuration Rule and Alert modelling for SAP IC Business process control and determination Business Partner Master Data management Customer determination in system processes throughout CRM and ERP CRM Transaction Launcher setup Organizational Management setup SAP Middleware connection setup SAP BRF+ application

  • 5 Jahre und 5 Monate, Mai 2008 - Sep. 2013

    IT Project Manager

    Waymark IT

    Turnkey IT project management in Central Europe and Israel for industries of Retail, Customer Services and Marketing. Business planning and detailed cost estimating. Promotion strategy development based on mix analytics and differential advantage evaluation. Co-operation with technical and creative 3rd parties from EU with development supervision. HR&staff training, legal administration. Project roll out control from phase zero to hyper care and handover.

  • 6 Jahre und 5 Monate, Sep. 2005 - Jan. 2012

    IT Project Manager Customer Relations & Marketing

    Thrown Ltd.

    IT Project Management and technical consultancy creating digital strategies within industries of retail & hospitality. Providing business development technical basis and technical consultancy services for various public and private sector enterprises within SAP solutions, focusing on SAP CRM and integration with other systems to deliver maximum support and automatization of business.

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Fließend

  • Russisch

    Fließend

  • Hebräisch

    Gut

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