Dasha Alexeeva

- Handling incoming requests from English-speaking and Russian-speaking clients - Interacting with suppliers (foreign and Russian companies) and hotels to promptly resolve booking issues - Assisting clients with OneTwoTrip services and amenities - Providing clients with timely information regarding their orders - Assisting clients in resolving non-standard issues that arise during their travels

— Working with children and adult students. — Individualized approach to each student. — Strong knowledge of English in the areas of vocabulary, grammar, listening, and reading. — Teaching using a specialized methodology. — Creating a personalized schedule for each student.

— Making outbound calls to customers, restaurants, and couriers to ensure prompt order delivery. — Effectively managing emails and chats to resolve customer inquiries and ensure a high level of service. — Collaborating with various departments across the company, including logistics and operations. Additional Role: Mentor — Assisting new employees with their integration into the company. — Supporting and supervising new employees during the onboarding process.

I looked after a group of children, had to spend a full day with them. My responsibilities included: looking after a group of children, spending a full day with them, taking them to the canteen/doctors/sport stadium/playground.