David Rios

Leading and mentoring a global team of 16 specialists, achieving a 22% increase in integration efficiency and maintaining a 93% client satisfaction rate. Spearheaded process improvements and troubleshooting initiatives, aligning team performance with KPIs and reducing technical errors by 27%. Collaborating with Product, Sales, and Operations teams to streamline integration workflows and scale support solutions across regions.

Led the technical integration of new clients, configuring websites with GTM, Shopify, Magento and other plugins to ensure accurate purchase tracking and commission attribution. Managed activation cycles, overseeing the onboarding process and completing technical integration. Delivered first-line technical support via Salesforce, resolving 86% of client issues on first contact and reducing ticket backlog. Optimized integration processes, improving customer satisfaction and reducing implementation time by 25%

Developed and supported automation systems using High Level Pro Tools, improving software performance and user experience. Engineered AI integrations (Chatbot/VoiceAI) using Python + JavaScript APIs, automating workflows for SaaS clients. Conducted training sessions and provided technical assistance to ensure smooth software adoption.

Provided B2B support, including onboarding and customer success activities for strategic international clients. Conducted regular training sessions on the platform and its tools.