David Rios

Technical integration of new clients, configuring websites with GTM, Shopify, and Magento for accurate tracking and commission attribution. Managed the activation cycle via Salesforce, overseeing client onboarding from contract signing to technical completion. Validated tech sign-offs and ensured smooth client handover to Account Managers. Provided ongoing client communication, resolving technical issues and optimizing integration processes. Supported global clients in English, Spanish, and Portuguese.

Created, configured, and supported automations using High Level Pro Tools software. Configured APIs (JavaScript) to optimize performance and improve user experience. Developed dynamic websites (HTML, CSS, JavaScript) for various clients. Configured AI solutions (Chatbot, VoiceAI) across industries. Integrated tools like Zapier for personalized solutions. Implemented new functionalities to meet client needs, and provided training and technical assistance to ensure effective software adoption.

• B2B/B2C support. • Onboarding and Costumer Success tasks, with strategic international clients (Medium, Large and Black Cluster) • Support is given in Spanish, English, and Portuguese via chat, mail, and meetings. • I receive training periodically on the different equipment and structure of the platform.