Dean Uphill
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Dean Uphill
- 4 months, Apr 2020 - Jul 2020
Success Engineer
officeatwork AG
Lead the analysis, design and implementation of an omni-channel customer support tool for multiple internal and external stakeholders (Zendesk Support, Guide, and Webchat). Incorporating the day-to-day control and oversight responsibilities which includes maintenance whilst driving continual development and innovation.
- 6 months, Apr 2016 - Sep 2016
Business Development & New Account Manager
Waymade Healthcare PLC
Responsible for developing productive relationships with new clients, identifying every sales lead and making the most out of every opportunity to increase revenue and profitability.
- 3 years and 5 months, Jun 2010 - Oct 2013
Knowledge Management Team Leader
DST Systems
Manage a team of six team members responsible for the omni-channel internal customer support tool. Project Lead for Internal and external help centre projects, communicate outstanding work to team and ensuring SLAs and KPIs are met. Liaise regularly with internal and external clients to complete content reviews.
Ausbildung von Dean Uphill
- 2 years and 10 months, Sep 2007 - Jun 2010
Construction management
Anglia Ruskin University
Sprachen
English
C2 (Verhandlungssicher / Muttersprachlich)
German
A1-A2 (Grundkenntnisse)
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