Ian Christopher LeBlanc

Angestellt, IT Application Management Expert, Billing & Provisioning, Vodafone GmbH
Düsseldorf, Germany

Fähigkeiten und Kenntnisse

customer support
project consultation
systems monitoring
2nd level applications support
acceptance/integration testing
knowledge transfer management
customer lifecycle support
first responder ITIL processes
small business ownership and operation
Zwischenkulturelle Kommunikation
Projektberatung
Probleme lösen
Changemanagement
Risikoabschätzung
Applikationsanalyse
Teamarbeit und Führung

Werdegang

Berufserfahrung von Ian Christopher LeBlanc

  • Current 9 years and 2 months, since Apr 2017

    IT Application Management Expert, Billing & Provisioning

    Vodafone GmbH
  • Current 12 years and 2 months, since Apr 2014

    Configuration Specialist, Product Design & Configuration

    Vodafone D2 GmbH

  • Current 23 years and 5 months, since Jan 2003

    Applications Specialist Customer Management Mobile

    Vodafone D2 GmbH

    Application Support for Vodafone's core business systems. It-Operational Expert participation in projects from effort estimation through solution design support. Customer Management Mobile Systems Monitoring Manager. Knowledge Transfer Manager TICC Department.

  • 2 years and 4 months, Sep 2000 - Dec 2002

    IT Consultant

    FDM Group
  • 1 year and 8 months, Jul 1997 - Feb 1999

    Deputy Systems Administrator

    Telus Mobility (via Kelly Services)

    Coordinated operational support of Telus Mobility's applications and network systems.

  • 7 months, Oct 1996 - Apr 1997

    Proprietor

    The Daily Grind Café

    Opened and operated a café in the Student Union building of the St. Francis Xavier Universitry campus during my senior year of business administration studies.

Ausbildung von Ian Christopher LeBlanc

  • 10 months, Nov 1999 - Aug 2000

    Information Technology

    Information Techology Institute (ITI), Calgary AB, CANADA

    HTML, Visual Basic, Oracle PL/SQL, Java

  • 3 years and 8 months, Sep 1993 - Apr 1997

    Business Administration

    St. Francis Xavier University, Antigonish NS, CANADA

    Management (major), Marketing (minor)

Sprachen

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

  • German

    C1 (Fließend)

  • French

    C1 (Fließend)

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