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Denis Mukaseev

Angestellt, Customer Service Manager, DIS Group
Moscow, Russische Föderation

Fähigkeiten und Kenntnisse

Project Management
Financial Controlling
Project Controlling
Cost reduction
Management Reporting
World economy
Forecast
Technology
Customer service
Customer Support
Customer Relations
Customer Relationship Management
Customer Experience Management
Customer satisfaction
Complaints Processing
Complaint management
Service Management
Management

Werdegang

Berufserfahrung von Denis Mukaseev

  • Bis heute 2 Jahre und 5 Monate, seit Feb. 2023

    Customer Service Manager

    DIS Group

    Technical Support for Data Management Solutions: ETL, Data Governance, Data Quality, Master Data Management, Knowledge Management. Service Management: Ensure SLA compliance, monitor performance, drive process improvements, and automate workflows. Customer & Vendor Relationship Management: Resolve complex technical issues, build long-term client relationships, and balance customer needs with vendor capabilities.

  • 6 Jahre und 1 Monat, Juli 2016 - Juli 2022

    Account Delivery and Project Manager. Managed Print Services.

    HP Inc

  • 2 Jahre und 4 Monate, Dez. 2013 - März 2016

    Head of Store Controlling Team

    Metro Cash & Carry Russia

    Acting as a liaison between financial and operational functions. Leading and coordinating FP&A activities within Operations department. Being a business partner for Store/District Managers. Contributing services and skills into the company’s staff capability building program.

  • 4 Jahre und 9 Monate, Apr. 2009 - Dez. 2013

    Program Manager & Controller

    real,- Hypermarket, member of Metro Group

    Key role definitions: Act as a trusted financial advisor for cross-functional project teams with great focus on business insight, analysis, planning & forecasting. Lead and manage transformation program through coordination and support of cross-functional teams to deliver expected business results. Attend monthly Business Review calls with project leaders, owning the discussion around projects’ performance, their P&L impact, as well as the outlook of risks and opportunities.

  • 1 Jahr und 1 Monat, Apr. 2008 - Apr. 2009

    Finance controller

    real,- Hypermarket, member of Metro Group

    Finance reporting (IAS and Company’s Guidelines) • Simplified P&L for Operations Department • Communication, trainings and support for Operations Department (Management accounting and finance topics) • Cost reports and variance analysis. Cost structure analysis and improvement proposals. • Support teams in following areas: Business cases preparation, projects feasibility analysis, projects valuation and ranking, etc. • Support budgeting process • Ad Hoc reports on demand

  • 1 Jahr und 5 Monate, Juni 2006 - Okt. 2007

    Supply Division Senior Specialist at JSC KSMK

    JSC KSMK

    Project cost control • Carrying out of internal cost audits of project’s related contractors and subcontractors • Supervision and overall control of accounting month-end closing • Lead Projects Contract Reviews • Ad Hoc reports on demand of Project Finance Manager

  • 2 Jahre und 6 Monate, Jan. 2004 - Juni 2006

    Head of Invoice control department

    real,- Hypermarket, member of Metro Group

    Supervise daily business of Invoice Control Department (Accounts payable) • Ensure accurate and timely payments to suppliers • Support period closing activities • Support personnel training and development • Maintain knowledge exchange • Manage working processes; Maintenance of WPI • Digital archive maintenance

  • 4 Jahre und 3 Monate, Nov. 1999 - Jan. 2004

    Credit controller

    HRS - Micros Fidelio CIS

    • Accounts receivable • Reconciliation with customers • Participation in period closing

  • 1 Jahr und 5 Monate, Juli 1998 - Nov. 1999

    Security and fire alarm systems engineer

    Tretyakov State Art Gallery

    Development and maintenance of fire alarm and security systems.

Ausbildung von Denis Mukaseev

  • 2 Jahre und 4 Monate, Sep. 2003 - Dez. 2005

    World economy

    Finance Academy under the Government of the Russian Federation

  • 5 Jahre und 7 Monate, Sep. 1989 - März 1995

    Design and technology of electronic devices

    Moscow institute of electronics and mathematics

Sprachen

  • Russisch

    -

  • Englisch

    Fließend

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