Denise Janßen

Account management: Establishing and cultivating a close customer relationship Customer support from inquiry of interest to go-live Counseling and guiding potential customers Conclusion of contracts, contractual adjustments Document management: Drafting contracts Developing presentations and information sheets Data protection Controlling: Keeping track of payments, payment reminders and provisions Quality & Reclamation Management: Purchasing Quality Control Deescalation with customers

Sales, Consulting, Customer contracts, Customer services, Customer relations (also: relationship advisor and life consultant)

- Analysis as-is state (gasps, problems, non-value adding activities) - Creation of to-be processes - Market analysis for suitable ERP systems - Conceptualisation and evaluation of a requirements profile - Implementation of Microsoft Dynamics NAV - Major settings, report design, data migration - Training of the employees - Administration Office 365

Introducing a new ERP system: Identifying gasps & non-value adding activities: SCOR model, metrics, 7 wastes, interviews with employees Creation of to-be process flow chart Risk assessment: CFSs, cost of implementation, (non)financial benefits Quantification and prioritization of process improvement options Market analysis of suitable ERP systems, selection by using surveys and benchmarks First selection based on RFI Conceptualization of a requirements profile and evaluation of the results

Online Marketing, Overlooking and organizing online inventory, Check-Ins, Foreseeing and overlooking all guests' needs from check-in to check-out

Maintaining and developing a client database and initiating continued business with the company, Consulting customers

Sales support by developing strategic and creative solutions to target new market demographics, Market and competition monitoring, Training for texting and graphics, Internet editorial, Preparation of presentations and moderations, Preparation of excel files, Support of the Marketing secretariat, Screening of diverse campaigns

Marketing Financial & Managerial Accounting Economics Business Organisation Business English International Business and Operations People and Processes Management and Leadership Leading Change Human Resource Management Management and Control International Operational Management