Deniz Turkkol

Analysing and reviewing various Contact Centre solutions, and then overseeing the strategy and improvements of the systems. Lead and mentor 4 talents for 3 different vendor solutions. Responsible in support, development and project management team for customers in Turkey and Azerbaijan

As well as acting as the liaison between users, development teams and vendors, I was also responsible for: • End to end solution ownership of 13 Application such as IP PBX/ACD, IVR, CTI, Web Chat and Outbound Dialers in a Dev-Ops organisation • 99,99% (4 Nines) availability for 186 million calls • Lead and mentor 9 talents • 68% savings on outsourcing over 1.5 years • 250K USD/yearly profit from new projects. • 1000+/yearly demands delivered • 75 solution and project design delivery for leads

• Identifying Business needs of clients and stakeholders to determine Technical Solutions • Designs and Technical Solutions of Contact Center infrastructures • Managing capex budget for Telephony Domain Applications • Working closely with CC stakeholders and Agile Teams to understand business problems• Generating RFP and Technical Design Documents • Product and Partner Management for 16 Contact Center Applications • Project Management in C-Level Projects • Mentor and lead 2 inhouse talents

Administration of ININ Interaction Dialer, Cisco Unified Intelligent Contact Management Enterprise (ICM) and Cisco Unified Communications Manager Administration of Avaya Voice Portal, Avaya Communication Manager, Avaya CMS, Verint Impact 360 Recording, Sestek Voice Verification and Text to Speech (TTS)

Testing, maintanance and administration of Avaya Interaction Center 7.2 Administration, implemantation and maintenance of Avaya Proactive Contact Documantation and Analysis of IVR (Avaya Voice Portal 5.2)

Design and implement data networks in medical congresses.

Social Media Marketing

Voice Over IP