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Dennis Gborglah

is looking for freelance projects. 🔎

Angestellt, Strategic Innovations Lad, Teleperformance
Accra, Ghana

Skills

Project Management
Product Management
Workforce Management
Microsoft office suite
Google workspace
SAP SD
SAP MM
SAP FI
Call Center Software
Call Center Training
Tech Support Call Center
Call Center Support
Call Center Consulting
Retail Management
Telecommunications
Budgeting
Operations Manager
SAP
Support
Management
Customer Support
Operations Management
Customer care
Six Sigma
Lean Management
English Language
KPI
Microsoft Excel
Process Optimization
Kaizen
People Management
Reporting
Consulting
Leadership
Process Consulting
Customer insight
Customer satisfaction
Change Management
ERP
Technology
Information technology
Innovation Management
Business Process Management
Leadership development
Quality Management
IT Project Management

Timeline

Professional experience for Dennis Gborglah

  • Current 1 year and 5 months, since Apr 2025

    Strategic Innovations Lad

    Teleperformance

  • Current 8 years and 9 months, since Dec 2017

    LEAD CONSULTANT, BPO AND CX TRANSFORMATION

    Novelty Concepts

    Redesigned client onboarding, enhanced customer insights, and optimized operations, leading to increased customer satisfaction, retention, and revenue.

  • 5 years and 5 months, Dec 2018 - Apr 2024

    Head, BPO and Client Experience Services

    Zuzo Company Ltd

Languages

  • English

    C1 (Fluent)

  • French

    A1-A2 (Basic)

  • German

    B1-B2 (Good)

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