Dennis Martin
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Dennis Martin
- Current 1 year and 5 months, since Jan 2025
IAM Consultant
Ahrens GmbH
- Current 5 years and 3 months, since Mar 2021
Content Creator
YouTube
SAP IT - SAP Identity Management 8.0, Profiles, PEOPLE@SAP
- 6 months, Oct 2019 - Mar 2020amiconsult GmbH
SAP Consultant (System Operations Web: SAP Identity Management 8.0)
Acting as a Technology Consultant for two Identity Management installations and for two custom applications at SAP, dealing with user data and distribution lists. Responsible for improving processes, Stakeholder communication and assisting the Product Owner and development team. Highlights: - Leading 1st and 2nd Level support teams - Troubleshooting of complex issues in the system - Continuous improvement of support processes - Stakeholder communication
- 2 years and 1 month, Feb 2018 - Feb 2020
Freelance Editor
Windows United
Freelance Editor at Windows United
- 1 year and 6 months, Jul 2018 - Dec 2019amiconsult GmbH
SAP Consultant (SAP IT - System Operations Web: Jam)
Technical Consulting, Knowledge Management/Transfer. Close collaboration with Engineering Team + First Level Support. Creating, Writing + editing technical documentations Highlights: - Optimization of the weekly and annual reporting - Optimization and Transformation of the support process - Training and Empowering of the First Level Support Agents - Planning, execution and follow up regarding the change management process of the SAP Jam Support’s areas of responsibilities and task areas
- 1 year and 7 months, Apr 2018 - Oct 2019amiconsult GmbH
SAP Consultant (System Operations Web: SAP ID Service)
Technical Consulting, Knowledge Management and Knowledge Transfer. Close collaboration with Development Team, Stakeholders and First Level Support. Writing and editing technical documentations for support agents and stakeholders. Highlights: - Improvement of the SLA Reporting sustainable improvement of the SLA figures - Responsible for a flawless user login experience at SAP - Optimization of the support process - Training and Empowering of the operational external support agents
- 9 months, Jan 2016 - Sep 2016
Master's Degree Candidate
Daimler AG, Mercedes-Benz Werk Wörth
Tasks (i.a.): Preparation, implementation and optimization of (inter-)national conferences, trainings, and workshops; optimization and preparation of working hour reports; translations
- 5 years and 11 months, Nov 2010 - Sep 2016
IT Support Staff
University of Koblenz and Landau
Network and hardware maintenance, software installation, student and staff support, trainee supervision Highlights: - Optimization and Transformation of the support process - Assistance in restructuring and innovating the support offer, including Hardware, Software and the Network Landscape
Ausbildung von Dennis Martin
- 8 years and 7 months, Oct 2008 - Apr 2017
Secondary Education and Teaching
University of Koblenz and Landau
English and Political Science
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
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