Diane Carraz-Billat

Bis 2020, Customer success manager, Xeneta
Hamburg, Deutschland

Fähigkeiten und Kenntnisse

Software as a Service (SaaS)
International Logistics
Supply Chain
Oil and Gas Formation Evaluation
Freight Forwarding
eProcurement
Procurement strategy
Project management

Werdegang

Berufserfahrung von Diane Carraz-Billat

  • 6 Monate, Sep. 2019 - Feb. 2020

    Customer success manager

    Xeneta

    World's leading market intel' Saas platform for contracted ocean and airfreight rates, e-procurement & tender management - Account management : +50 accounts total portfolio €580K ARR (Freight Forwarders, Carriers, Chemicals, Automotive, FMCGs) - On-boarding, QBR, EBR, contract negotiation and closing - Customer retention (+90%), secured €65K ARR from potential churn through consultative approach - Internal alignment with Marketing, IT, Sales, Legal and Product development teams

  • 2 Jahre und 8 Monate, Nov. 2016 - Juni 2019

    Senior global operations associate

    Flexport

    - Account management - E2E transports coordination for +20 accounts in EMEA, SE-Asia and Americas - Negotiate contracts with customers & partners, response to RFQ, Quotation, Import-Export operation & documentation, Invoicing - NPS above 60 - Optimize freight costs, operations, productivity in shipment handling - Train and supervise collaborators globally

  • 1 Jahr und 1 Monat, Sep. 2015 - Sep. 2016

    Business development

    ITinSell

    Saas solutions – Transport Management System - Develop and manage a portfolio of accounts, deal with C-level executives - Lead generation, call calling, book meeting, conduct sales presentation and follow-up until closing - IT Integration management, training and follow-up with customers - E-commerce BtoB events: E-commerce Expo, eDelivery Conference, Web Summit, IRX Birmingham

  • 1 Jahr und 1 Monat, Sep. 2013 - Sep. 2014

    Project management officer

    TOTAL France

    LPG provider with 20% market share in France - Support gas cylinder segment through direct/indirect marketing operations - Coordinate projects with the sales, legal, marketing, logistics, customer service teams and suppliers - Purchasing and manage suppliers through SAP: creative agencies, printers, promotional management agency, 3PL - Trade marketing plan for 10 000 distributors (retails, oil-station etc.) - Sales and promotional operations forecast worth 3M€, reporting to the board

  • 4 Monate, Apr. 2010 - Juli 2010

    Analyst

    Siemens Ltd. India

    - Market study and evaluation of the potential for the distribution of a medical device to prevent stillborn babies in India’s rural areas.

Ausbildung von Diane Carraz-Billat

  • 3 Jahre und 1 Monat, Sep. 2011 - Sep. 2014

    International Business Administration

    Euromed Management – School of Management and Business

    Corporate strategy, project management, international supply chain & distribution, market finance, HR

  • 2 Jahre, Sep. 2009 - Aug. 2011

    International Business Administration

    Maisons d'Education de la Légion d'Honneur

    International trade & law, corporate management

Sprachen

  • Englisch

    Muttersprache

  • Französisch

    Muttersprache

  • Deutsch

    Grundlagen

  • Spanisch

    Grundlagen

  • Chinesisch

    Grundlagen

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