Didem Akgun

•Scrum Master of multiple cross-functional development teams. •Facilitating scrum ceremonies and assisting PO with backlog management on Jira and Confluence. •Training the organization about Agile and Scrum periodically. •Coaching other Scrum Masters. •Calculating and keeping track of the team metrics such as Lead Time, Cycle Time, Velocity, Bug Ratio, Shipping Accuracy etc. Flagging these metrics when needed. •Coaching teams with OKR processes within organization, having periodic OKR related meetings.

• Scrum Master of Intelligent Automation team, boosting team utilization by 19% over 30 sprints. • Assisted Product Owner in backlog management and monitored sprint metrics on Azure DevOps. • Presented monthly dashboards to higher management and crafted quarterly client newsletters. • Proactively addressed blockers through stakeholder collaboration. • Business Analyst for Intelligent Automation team. • Conducted 100+ RPA processes' assessment meeting. • Tracked live processes with stakeholders.

• Developed internal and external chatbots, analyzed, planned and managed chatbot projects. • Analyzed, developed and tested robotic process automation by using Blue Prism. • Developed IT automation processes by using Micro Focus' Operations Orchestration. • Supported User Acceptance Tests (UAT) of automation processes, fixed problems and followed up with processes.

• Created monthly user experience and quality reports by using Oracle Business Intelligence Enterprise Edition and Salesforce, created dashboards and charts with large sets of data, visualized these reports. • Had periodic internal and external audits, presented the detailed work process to auditors. • Learn about agile working environment and participated in scrum events.