Diego Pavia

Business analyste Senior au sein du Département Fédéral de Police et de Justice (FEDPOL) à Bern - Recueill et documentation des exigences fonctionnelles des futurs systèmes cartes d’identité et passeports biométrique Suisses - Modélisation et cartographie en BPMN des processus end to-end des demandes de cartes d'identité - Préparation au déployment pour 2020 dans les bureaux cantonaux des passeports et ambassades.

- Lead a business analyst team responsible for the migration of a mainframe hosted CRM system to Salesforce. - Gathering of functional and technical requirements expressed by the firm -Migration of 2 million customer data toward the future cloud-based CRM system (Salesforce).

- Leader of Business Consultants and Business Analysts. - Lead re-engineer and change management projects to drive efficiencies, simplification and value across the business (Marketing, Team - Establishment & development of a partnership between the IT department and the company's main divisions (Finance, HR, Marketing, Public Relations).

In charge ton conduct mandates in: - Process re-engineering and modeling - Business analysis -Business Process re-engineering to drive simplification, efficiency, and incremental value - Project Management - Organization modeling / Change management

- Reengineering of the desktop computer lifecycle - Modelling of the end to end value chain - Harmonization and standardization of the managed desktop services and central services (Dynamic Computing) companywide.

- Modelling of the Multi-channel processes (customer acquisition and advice) - Re-engineering of the e-banking support organization processes for corporate clients (Switzerland-wide). Modelling of Optimized call centre and mobile task force support processes to meet specific needs of Swiss corporate’s eBanking requirements

- Cases and experiential learning based on concrete and exaustive case studies, - Business Designing and planning - development of business plans in view to create new ventures or new activities within existing enterprises - Strategic & Innovative Project

Requirement Management

Postgrad in International Business strategy and integration

- Business administration - Corporate planning simulation - Supply Chain Management - Marketing - Business Economics - Business law

Techniques commerciales & Technologies