Dimitri Evlash

•Support clients (large and medium-sized operators in Russia and CIS countries) by telephone and email. •Monitoring status of servers and network channels, testing company solutions, configuring server to deploy software solutions. •Testing company solutions •Configuring servers •Work with the system of registration customers requests (HPSM)

•Support and maintenance of workstations, network servers, file storage company •Support sites and filling content •Technical consulting clients on products, equipment, automation and solutions •Purchase and setup equipment, workstations, laptops, servers, •Create a video about the company's products

•Acting Head of second-line technical support •Monitoring the performance of tasks in time by SLA •Сonfiguring, installing, updating software, urgent appeals by the absence of mail/Internet customers, support for VIP-members. •Add/remove new users, assigning rights in AD, create mailboxes, mail downloads in MS Exchange, configuring remote access to servers •Installing and configuring the operating systems •Configuring Zabbix/Debian, equipment Cisco/HP, W2K8, MS Exchange, TMG Firewall, Group Policy

•Support for user workstations •Issuance / installation of new equipment, installation / configuration / update specific software •Executive management duties outreach •Controling rights of access to files/folders/network drives/terminal servers, control of corporate IT security standards •Configuring network equipment (switches\hubs\routers\wi-fi spots)