Dmitriy Tkachenko

Berufserfahrung von Dmitriy Tkachenko

• Bis heute 9 Jahre und 8 Monate, seit Nov. 2014

  Senior Program Manager, IT

  Odin

• Bis heute 10 Jahre und 4 Monate, seit März 2014

  Program Manager, Premier Services

  Parallels

  Program Manager, Premier Support • Benchmarking existing frameworks against worldwide best practices • Building re-vamped Premier Support model • Working with key stakeholders to assure that new concepts are captured and enabled on all levels • Introducing Premier Support knowledge management frameworks

• 2 Jahre und 1 Monat, März 2012 - März 2014

  Business Manager, Cloud and Managed Services

  Datacom Systems

  • Owning Cloud Services and Managed Services businesses in Kuala Lumpur, Malaysia • Responsible for all stages of Managed Services delivery to Parallels Automation customers through managing a team of 15 highly-skilled professionals • Assisting to enable Cloud-based businesses and go-to-market solutions through Parallels products and marketplace • Designing ITIL-based process flows, service levels, Managed Services portfolio, offers and pricing, key team metrics and responsibilities

• 5 Jahre und 5 Monate, Nov. 2006 - März 2012

  Team Leader

  Parallels GmbH

  QA Manager • Introducing and implementing Quality Assurance workflow at Support Department. • Reviewing and adjusting workflow of Outsourced support vendors. Carrying out Quality meetings. Team Leader • Managing a team of engineers, supervising, • monitoring the team performance, following general department’s goal at reaching key Support points, • recruiting and teaching new engineers, carrying out technical trainings

• Business Manager, Project Manager

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