Dragos Croitoru

Managing E-Business Suite Advance Technology support team

Oracle E-Business Suite 11i/12i Mobile Web applications/services: All OS platform support (AIX/Solaris/OracleLinux/Red Hat) Customer satisfaction Advanced technologies Java Troubleshooting/Debug Setup Customization In depth analyze Architectural approach

CRM Administration and architecture Siebel Tools LOV checks AIX scripting/services troubleshoot Enterprise Solutions Performance check Fine Tuning Oracle DB 11g Deployments Shell Scripting IBM Notes

Mentor program coordinator Incident & Problem management ITIL trainer inhouse Siebel CRM Application Administrator Team coordinator -Project implementation (Environments setup / Installation in QA, PreProduction and Production environments / Technical Testing Support / UAT support / Go-live support / Rollout preparations); - ITIL Processes like Incident & Problem Management - Team and Project coordination

NOC operations and monitoring backbone equipment and business customers. Ticketing application – takeover and solving problems/requests Customers support by phone Achievements: Knowledge and practice with CISCO IOS and CISCO equipment; Routing protocols; Linux (Slackware) / UNIX (FreeBSD)servers

Middle Management Reporting operators activity Testing and evaluate operators activity Feedback and support for customers and operators Achievements: Management experience

Responsibilities: Middle Management Reporting operators activity Testing and evaluate operators activity Feedback and support for customers and operators Achievements: Management experience

Responsibilities: Technical and commercial internet, telephony and television informations and support for customers by phone. Achievements: Experience with ticketing application, Networking

customer experience and knowledge