Ing. Heena Rehan

Angestellt, Software-Support-Ingenieur, Usercentrics GmbH

Abschluss: Bachelor Of Technology, Punjab Technical University

Freiburg im Breisgau, Germany

Skills

Problem-Management
Telecommunications
ITIL V3 Foundation
SMS Gateway
BMC-Tools
Incident Management
Open Ticket Request System
Debian GNU/Linux
Network governance
Data Analysis
MS Excel
Network Management / Administration
Software Installation & Upgrade
MS Office
Bash (Unix shell)
Trouble Ticket
Systems Troubleshooting
Support
Managed Services
User Acceptance Tests
System Integration
Excel
Projektmanagement
Teamfähigkeit
Word
Kommunikationsfähigkeit
Kreativität
Citrix
Change Requests
ITSM
Knowledge management
Change Management
Service Management
Server
Informationstechnologie
Rechnungswesen Management
Administration
JIRA
Informatik
Confluence
Bitbucket
Brackets

Timeline

Professional experience for Heena Rehan

  • Current 3 years and 7 months, since Jun 2020

    Software-Support-Ingenieur

    Usercentrics GmbH
  • 6 months, Oct 2019 - Mar 2020

    Rechnungswesen Management

    Abrechnungszentrum Emmendingen
  • 3 years and 3 months, Dec 2015 - Feb 2019

    2nd Level Support & Problem Manager

    Ericsson

    Reactive and Proactive Problem Management for VAS servers i.e. SMSC, MMSC, CRBT, USSD, EMA, EMM, VOICE MAIL Servers

  • 1 year and 9 months, Apr 2014 - Dec 2015

    Senior Project Engineer

    Ericsson

    Network Management and Servers Administration. 2nd Level Support for Telecom VAS & IN Servers

  • 2 years and 9 months, Jul 2011 - Mar 2014

    Telecommunications Engineer

    Ericsson

    Network management and Server Administration Support.

Educational background for Heena Rehan

  • 4 months, Sep 2019 - Dec 2019

    B2 Intensiv Deutsch Kurs

    Volkshochschule Freiburg

  • 7 months, Feb 2019 - Aug 2019

    German as a Second Language

    Volkshochschule Waldkirch

    German Language Course

  • 4 years, Aug 2007 - Jul 2011

    Electronics and Communication Engineering

    Punjab Technical University

    Electronics Systems Telecommunications Systems

Languages

  • English

    First language

  • German

    Fluent

  • Hindi

    -

  • Punjabi

    -

Interests

News-Portale
Music
flexible in travelling

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