Dragoslav Stankovic

As experienced telco domain expert, engaged on integration and CRM projects primarily in telco domain. Main tasks are focused on: - participation in meetings (workshops) with the key client(s) stakeholders to discover, understand and develop their businesses needs and processes, - user requirements gathering and analysis, - development of business solution designs to meet user requirements, - business processes reengineering, improvement and automation.

Co-founder & co-owner of Web site dedicated to merge community of driving schools in Serbia and all new, existing and future drivers. The purpose is to provide fresh, up-to-date and accurate information to all drivers and to present all driving schools through unique presentation. Web site helps drivers by guidance and preparation for driving exam through gamification. Web site helps driving schools by providing unique web presentations and connections and students management (future, new and existing).

Engaged as IT business analyst and project manager for different local and TAG group projects in CRM, pre-paid, post-paid, fraud prevention, customer care, call center, sales, marketing, communications, partner/dealer commissioning, VAS services and HR areas. Close cooperation with customers, internal and external stakeholders and vendors in order to collect, define, filter, select and prioritize business requirements, examine, reengineer existing and introduce new business and IT processes & systems.

Engaged on different positions and projects in telco industry. Fully engaged in different project’s phases such as: business analysis (business and government requirements), identification, specification, realization, design, creating system architecture, development, integration of various information systems through different business processes and units, solution testing, integration testing, inter-operator testing, deployment, monitoring, customer support and end-user education.

Responsible for analyzing and documenting relationship and functionalities between BAT’s and Direct Trade sales and market data systems as well as business benefits and disadvantages of systems in both companies. The most important part were documenting and modeling of business processes, between companies, related to market and sales data exchange. One of the outputs of analysis and documenting phase were proposals for improvement current situation and proposal of new and more flexible solution.

Teaching assistant on Faculty of organizational sciences on following courses: Theory of Systems Electronic business Internet Technologies

Thesis title “Development of the standardized business processes for telecommunication systems support”. Research of direct application and benefits of SOA and TM Forum standards (TOGAF, SID and eTOM) combination in telco industry. GPA 9.71 (out of 10)

Thesis title “Modern service oriented architectures”. Research of IT architectures supporting service orientation and practical use with overall example. GPA 9.14 (out of 10)