Dumitru Vlad

I have acted as the first point of contact for End User issues over the phone and through our dedicated online support portal within agreed resolution times SLA’s, seeing issues through to resolution. I have been responsible for the company’s satellite and fibre acquisition, OTT streaming broadcast distribution and deployment of redundant systems under failure conditions.

Collaborated directly with the logistics management team to define metrics, guidelines, and strategies for effective use of, KPI’s dashboard s and ad-hoc reports to minimize cost, and maintain the efficiency of the supply chain. Created forecasts for warehousing and transport levels and operational Metrics for Review / Analysis: documenting, and modifying report specifications throughout the production lifecycle and operational financial performance of the facility.

Integrate multiple systems and technologies to reconcile the differing needs of the business. Develop long term cost-effective systems solutions for; Softcat, Azlan Tech Data, HPE's enterprise and Capita. Technical Analysis to deliver a robust analytical approach to complex requirements and provide a variety of services including configurations between different vendors (Dell, IBM, and Oracle).

Set up users, computers, mobile devices on the Computer Systems; Windows, Mac OS& Linux based endpoints (Laptops, Desktops & Thin Clients), Tablets & Smartphones (IOS & Android). Resolving issues or escalating where necessary

Relevant coursework: Software development concepts, Business and management systems, Media and Communication, Management of information systems, Methodology of researching ICT, Knowledge systems, Databases, , Discrete Mathematics and Calculus (both 1, 2)