Ecem Ayan

• Monitoring and reporting of operational metrics related to performance • Preparing warehouse-based courier plans and revising them according to performance and monitoring compliance • Taking an active role in automated courier plan, customer happiness, star points, and warehouse rewarding projects. Organizing meetings, controlling processes, and giving feedback • Calculating Warehouse Management System score according to certain KPI metrics on a regular basis

• Identification of disruptions in operational processes and development of improvement suggestions; •Communicating with different teams, obtaining detailed information about the projects we are following, and following the process; • Daily monitoring of warehouse, picker and courier metrics, ensuring the flow of information between performance and field teams; and • Warehouse-based reporting of star points and customer comments under the customer satisfaction project, and daily follow-up.

• Communicating with suppliers and creating sales reports; • Learning the product portfolio in the skincare category • Updating product status changes in the system: price, label, basis weight, product name, withdrawal from sale, etc.; and • Determining the limited number of products to be sold on the shelf by monitoring the purchasing behavior of consumers (shelf space constraint in retail).

• Learning the operational processes; • Systematic process follow-up: Analysis of customer needs, preparation of proposals according to demand, preparing the SAP form, communication with suppliers, preparation and follow-up of sales contracts; • Learning about products and services in the IT sector; • Making budget studies on the basis of the products we offer to customers, and learning the estimation strategy; and • Calculation of monthly progress payment for a project we follow.

• Learning the working principle of 3D printers and observing the production process; • Acetone Project: Conducting research on the requirements for the products produced to have a smoother surface, and learning technical information; and • Monitoring social media accounts, preparing blog posts for monthly newsletter and benchmarking analysis. Supporting SEO studies on increasing the visibility of the website.

• A cashier in charge of the Food and Beverage Department; • Preparation, renewal, and sale of products; • Monitoring the daily budget and keeping track of stocks; and • Getting to know different cultures and meeting new friends.

Final grade 3.35/4.00 Thesis Shelf Space Allocation and Layout Optimization in Retail Management