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Eduardo Moreno

Bis 2021, IT Analyst, Eaton
Budapest, Ungarn

Fähigkeiten und Kenntnisse

Microsoft Azure
AWS
ITIL
Customer Service
Technical support
IT Service Management
Customer Support

Werdegang

Berufserfahrung von Eduardo Moreno

  • Bis heute 4 Jahre und 1 Monat, seit Mai 2021

    IT Application Support Manager

    Diageo plc

  • 3 Jahre und 5 Monate, Jan. 2018 - Mai 2021

    IT Analyst

    Eaton

    - Hands-on and remote support of Windows 7 and Windows 10 clients, mobile devices, printers, desk phones and several communication devices on meeting rooms. - Successfully coordinating 12 different sites in the UK to implement and support Office 365. - Project Leader of the IT open hours in the site to provide IT consultation to the community and managing the support of 7 IT Analysts. - Training and development of new IT colleagues.

  • 1 Jahr und 5 Monate, Aug. 2016 - Dez. 2017

    2nd Level Support Analyst

    Tata Consultancy Services Ltd

    - Providing advanced level technical support to customer's devices including software and hardware related issues. - Supporting 3rd level resolver groups when needed. - Providing second level support for networks, data center and server activities. - Learning and implementing new technologies, tools, processes and policies. - Providing training to other staff members when required. - Ensuring high level of customer satisfaction.

  • 2 Jahre und 7 Monate, Feb. 2014 - Aug. 2016

    1st Level Service Desk Analyst

    Tata Consultancy Services Ltd

    - Providing essential support to users over the telephone, through e-mail/voice mail and over web interface. - Performing quality checks on team member’s calls and ticket to ensure the quality requirements are met. - Assisting users over the telephone, through e-mail/voice mail and over web interface. - Diagnosing and solving software problems by giving step-by-step instructions.

  • 1 Jahr und 1 Monat, Aug. 2012 - Aug. 2013

    Quality Assurance Analyst

    DSM Nutritional Products

    - Validation of mixing process for powdered vitamins, minerals, enzymes, etc. - Performing quality audits to suppliers and internal clients. - Ensuring documents and change control management are conducted per approved procedures and business rules. - Maintaining analytical standard information and specifications in the Document Management System and in the Laboratory Information Management System. - GMP verifications.

  • 1 Jahr und 1 Monat, Aug. 2011 - Aug. 2012

    Quality Engineer Trainee

    DSM Nutritional Products

    - Supervision of batches of raw material and finished product - Supporting to the sales team, researching and compiling technical data about the products. - Coordinating the shipment of samples of material to customers or to labs for analysis.

Ausbildung von Eduardo Moreno

  • 4 Jahre und 11 Monate, Aug. 2007 - Juni 2012

    Chemical Engineering

    Universidad de Guadalajara

    Polymers

Sprachen

  • Spanisch

    Muttersprache

  • Englisch

    Fließend

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