Eduardo Moreno

- Hands-on and remote support of Windows 7 and Windows 10 clients, mobile devices, printers, desk phones and several communication devices on meeting rooms. - Successfully coordinating 12 different sites in the UK to implement and support Office 365. - Project Leader of the IT open hours in the site to provide IT consultation to the community and managing the support of 7 IT Analysts. - Training and development of new IT colleagues.

- Providing advanced level technical support to customer's devices including software and hardware related issues. - Supporting 3rd level resolver groups when needed. - Providing second level support for networks, data center and server activities. - Learning and implementing new technologies, tools, processes and policies. - Providing training to other staff members when required. - Ensuring high level of customer satisfaction.

- Providing essential support to users over the telephone, through e-mail/voice mail and over web interface. - Performing quality checks on team member’s calls and ticket to ensure the quality requirements are met. - Assisting users over the telephone, through e-mail/voice mail and over web interface. - Diagnosing and solving software problems by giving step-by-step instructions.

- Validation of mixing process for powdered vitamins, minerals, enzymes, etc. - Performing quality audits to suppliers and internal clients. - Ensuring documents and change control management are conducted per approved procedures and business rules. - Maintaining analytical standard information and specifications in the Document Management System and in the Laboratory Information Management System. - GMP verifications.

- Supervision of batches of raw material and finished product - Supporting to the sales team, researching and compiling technical data about the products. - Coordinating the shipment of samples of material to customers or to labs for analysis.

Polymers