Eduardo Santos

Greeting and assisting guests in multiple languages upon arrival. Answering phone calls in various languages and directing them to the appropriate department or person. Checking guests in and out, processing payments, and providing information about amenities and services fluently in multiple languages. Handling reservations and cancellations while communicating effectively with guests in their preferred language. Providing concierge services such as booking transportation, making restaurant reservations, a

As a Marketing Intelligence Analyst at Gimba, I played a key role in driving B2B projects and campaigns, ensuring strategic alignment with the company's goals and optimizing creative processes. Key Responsibilities: •Project and Campaign Monitoring: •Oversaw the progress of B2B projects and campaigns, ensuring their successful execution. •Monitored the company's schedules, focusing on the marketing area to meet project timelines. •Creative Briefing and Analysis: •Aligned closely with the creative team thr

•Customer service through different channels, answering questions, complaints, technical support (After Sales); •Interface with the logistics areas to monitor deliveries, resolve incidents; Billing: identification of payments, sending receipts received, issuing payment orders through PayZen and PayPal; and Financial: in assisting with reversal negotiations. Identification of improvement opportunities in delivery and post-sales processes, providing information to all areas involved; •Analysis of fraudulent p

During my six-month internship at Grupo Bobinex, I actively contributed to the management of e-commerce operations, showcasing proficiency in the following areas: E-commerce Management: •Facilitated product registration, ensuring accurate and timely updates. •Managed deadlines and prices, optimizing the overall product offering. •Conducted image correction to enhance visual appeal. Website Optimization: •Executed adjustments on the TrayCorp platform for a seamless online experience. •Enhanced the website's

Problem Resolution: • Efficiently solved access-related issues. • Ensured a seamless user experience. Financial Assistance: • Provided detailed support for account data and bank restrictions. • Ensured financial information security. NPS and Productivity Focus: • Implemented NPS-focused strategies. • Contributed to operational efficiency. Key Competencies: • Collaboration in Online Marketing initiatives. • Involvement in SEM and Google Ads.

During my internship at Printi, I actively contributed to customer service and played a key role in optimizing the printing process. Key Responsibilities: Customer Relationship: •Cultivated strong relationships with customers, ensuring a positive and satisfactory experience. •Addressed inquiries and provided support in adherence to customer service standards. •Printing Parameters Assistance: •Assisted in defining and optimizing printing parameters, ensuring the delivery of high-quality print materials. •C

During my tenure at Stefanini Brasil, I actively contributed to the success of two key projects focused on document management and employee onboarding. P3STORE Digitization Project – Archive: •Implemented efficient document processing, file handling, and file upload procedures. •Played a crucial role in transitioning physical documents to digital formats, ensuring accuracy and confidentiality. •Managed and organized files to optimize accessibility within the digitization project. Employee Absorption Proj

•E-commerce (order sheet, alignment with the carrier, customer registration); •SAC (Receptive sales, customer service); •Personnel Department (File, benefits, CTPS signature, professional registration); •Marketing (Trade Marketing, marketing campaigns, internal marketing); •IT (Company personal information database).

As a Master's student in Big Data and Business Intelligence at ENEB, I am acquiring advanced expertise in data analysis, business strategy, and technology-driven decision-making. The program focuses on mastering the tools and techniques for extracting valuable insights from large datasets, optimizi

Campanhas da Rede de Pesquisa Otimização de Keywords (SEO) Otimização de Campanhas e Anúncios Metas e Conversões Cálculo de ROI e ROAS Análise de Performance e Principais Métricas Campanhas da Rede de Display Campanhas de Remarketing Youtube Ads