Eileen Katiuska Rivas de Caccavale

• Lead the setup of 2 COVID-19 warehouses for a centralized management process for personal protective equipment (PPE), vaccination supplies and rapid test • Design and maintain web store (shopify) for day to day management of emergency stockpile for 4,000 organizations • Lead a team of 17 staff • Responsible for 1 million FY budget • Responsible for order management & Distribution of 58 K orders • Distribute around 80 million pieces of PPE, 22 million vaccine supplies and 20 million of test kits

• Supported stakeholders with the procurement strategy and plan for high value projects • Provided guidance on Process to move forward initiatives by bringing main stakeholders to the table and removing obstacles to achieve target completion dates and savings • Implemented project management tools to support the execution of public sector guidelines for procurement projects, such as alternate procurement documents, electronic contract review form, and project tracker

Received +60 orders/month of sales $1.9MM/month from 28 customers going to 80 countries in order to coordinate inventory, freight rate, and shipping information to get the product delivered according to customer satisfaction • Updated the Customer Relationship Management system (CRM) to provide tracking and meet FY company goals Major achievements: Developed four KPIs to be included in our performance review

Developed the Annual Operating Plan (AOP) for Warehouse ($1.9MM/year) and Traffic ($8.6MM/year) by reviewing financial and individual targets and transport standards Major achievements: Located $10,000 that was mistakenly charged to the wrong department and relocated it

• Optimize warehouse layouts, increasing the storage capacity by adding racks and relocating 39 products according to their sales volume. • Optimize and balance dispatch for 32 customers according to daily capacity. • Analyze and increase dispatch productivity. Major achievements: Optimized dispatch productivity by reducing two trucks per week

• Researched and monitored news through internet and social media communication to contribute to the development of the pilot project with focus on customer requirements. • Input Spanish terms in order to improve research results. • Developed a geographic map to plot relevant information at different dates in order to prioritize action plan. • Organized data into charts and trends to highlight the results on the project.

- Development of Distribution Network Configuration that included location and selection of suppliers, distribution centers and customers for automobile parts related with wheels. - Import management of tires, inner tube and flat including custom process, permisology, shipment and transportation. - Determination of final price of import products according to the supply chain and marketing objective, to become more competitive for transport companies or final customer.

• Managed resources of daily dispatch planning and followed up on KPIs that occupied first place nationally across 8 territories. • Provided support for delivery problems related to customers or personnel issues of 14 distribution centres. • Quarterly reviewed supervisor and dispatcher duties to provide training using SWOT analysis (Approx. 443 people). • Performed monthly analysis on KPIs results to help management make operational decisions. Major achievements: Reduced 15% personnel deviation.

• Monitored sales, KPIs to provide support to sales team to achieve their sales plans • Restructured sales territories through segmented customer database and their geographic location to improve the efficiency and area profitability reducing travel time and increasing the sales • Coordinated training course on how to capture potential customers’ location information via GPS Major achievements: Reduced 3 man - hrs/days on sales force. Increased sales by 20% per year (480 million litters)

• Implemented process changes at 5 distribution centres related to warehouses procedures • Designed and executed training courses involving changes on personnel duties and responsibilities • Provided technical support to the distributions center’s personnel for project implementation • Optimized inventory applying FIFO strategy • Determined the optimal headcount for warehouse positions • Developed key performance indicators • Standardized warehouse layouts Major achievements: Increased market share by 20%

• Determined final price of logistics services (air/ocean/road) to import automotive parts including customs clearance, shipping cost, warehouse storage and on-time deliveries. This service was provided to car manufacturing companies. • Engaged with main customers like Chrysler, GM, Ford among others to ensure efficient operations and to meet deadlines