Ekaterina Stoianova

Manager – Strategic Outsourcing, Nordics Managing 4 teams covering NO, SE, DK, FI: Performance Management of 27 Bid Managers, 2 Team Leaders Business performance management: KPI and SLA (pre-sales) for 12 major accounts Selected achievements: - Increased outsourcing service portfolio - Executed smooth termination of one account - Maintained successfully 0% attrition rate

Manager - Software Group Managing 4 teams, 30+ Bid Managers; 4 Team Leaders Pre-sales activities: bid creation, RFPs; post-sales activities: billing, invoicing - Delivered robust team productivity increase of 17% YoY - Delivered 100% result in ISO Audit - Achieved continuously above target Seller Satisfaction Index - Maintained successfully 10% attrition rate - Built from scratch 2 more teams dedicated to new services - Lead cross departmental skill development program

Team Leader – Software Group CEE & MEA Lead team of 11 Bid Managers Supported pre-sales activities (special bid creation, level 1 approval, RFPs) for Sales Representatives Selected achievements: - Centralization of special bid creation activities across CEE into Center of Excellence - Created and lead the project of “IBM Software Group Education” – awarded for “Outstanding Contribution to the Success of the Teams and the Business” - Contributed to the project of streamlining processes

Bid Manager – Software Group CEE & MEA Level 1 approval of special bids Selected achievements: - Lead transfers of RCIS and MEA pre-sales activities into Budapest Center of Excellence - Created from scratch new comer education modules for Budapest Center of Excellence – awarded for “Outstanding Contribution to the Success of the Team And the Business” - Role of consultant for Software Sales Representatives

Project Management, competitive analyses, administrative support

Accounting data analyses, Retail Sales Team administrative support