Elena Gueva

Host the Podcast Manage a team of 5 person Dry-runs with guests Selecting the topics and guests Creating a pull of questions for each guest Editing work after recordings

• Working with events (selection events for the company, full circle of arranges, preparing speakers and topics, dry runs, communication with organizers). • Working with the media (a selection of media for communications, sending out releases and comments, pitching). • Working with texts (writing press releases, announcement drafts, social media posts in two languages). • Working with IT contests ( collecting contests, budgeting, collecting applications, sending tracking results). • Community-management.

• Organizer of Communications within the community • Onboarding new staff • Interviewing candidates • Establishing new rules • Meetings with Product, C-level, Special Projects, HR

• Prepared the FIFA Ticketing Center for operations and launched it • Operated 3 B2C SaaS ticketing platforms. Booking/selling tickets, software and hardware for printing tickets, troubleshooting customers • Implemented effective customer satisfaction strategies by identifying the root causes of customers issues • Managed user’s data for troubleshooting individual cases – from 50 to 300+every day • Trained a team of 40 staff and 101 volunteers to work on platforms and on site

Organized 16 events, supervised 10 working groups Prepared analytical reports, protocols, diplomatic notes Conducted interpretation/translation documents (from English to Russian and vice versa)

Business Coaching, Psychology Interpersonal communications in Bussiness

Chinese language and culture

Master’s degree in International Relations. World Policy

B(sc) Bachelor’s degree in International Economic Relations