Elena Rapp

Account management for the Bavaria region

Enable Microsoft customers to achieve more via cloud solutions, by: •Identifying business opportunities based on the needs, scalable to the cloud •Continuous support regarding technical needs in building cloud solutions, proof of concept, implementation and post implementation •Products include: Microsoft Azure, Microsoft 365, Dynamics 365 & Power Apps

Work with internal sales stakeholders and supporting teams to identify key customers business problems and generate scalable solutions Lead key projects: •PR initiatives: Produce flyers, posters and regular newsletters •Drive the global implementation real-time communication channel (chat) to improve speed and efficiency of cases •Organize and lead training with newly implemented support team in India •Positively impacted key metrics by leveraging & implementing new tools and own creativity

Proactively reaching out to hotel partners to support productive revenue generating activities •Influence decision markeing and ensure long term wins •Improve product competitiveness across Expedia sites •Acquisition of new properties and upsells •Problem solving in terms of technical and production issues •Leveraging internal & external teams, such as support teams, hotel chains & hotel system providers.

Grade: 1st Honors DegreeGrade: 1st Honors Degree Activities and societies: Working independently on individual assignments, undertaking group work, holding presentations, undertaking marketing research for a undergraduate bachelor dissertation Modules: Marketing Strategy Managing Innovation in Tourism Organizations Strategic Management Seminars Strategic Human Resource Management Web Development Research Methods Business Tourism Entrepreneurship