Elena Ziuziukina

Built and led a high-performing B2B e-commerce department, fostering collaboration with clients. Inspired cross-functional teams, driving productivity and results. Improve SAAS e-com product enhancements through user feedback and agile initiatives. Organized workflows using Agile methodologies. Implemented mass product rollout, monitoring CJM, quality standards, and user training. Defined strategic goals to achieve KPI for successful e-com growth.

I successfully negotiated with key clients and analysed business processes in order to improve them and optimize them with B2B e-commerce SaaS solutions. I realized data exchange between SAP, Oracle, and 1C using EDI, API, and EDO for reliable and efficient data processing across CRM systems. I led cross-functional teams using YouTrack, Bitrix24, and Trello, ensuring project transparency and stakeholder communication. I also provided public speaking and product demonstrations.

Worked with reports and dashboards to support business solutions. Collected and analyzed data using complex formulas and Excel pivot tables. Interpreted and visualized information for management decision-making. Generated and published product change news. Organized and conducted tests of new platform features, including user acceptance testing. Collected customer feedback, created a backlog, and prioritized tasks using User story mapping, optimizing CJM. Created FAQ section for sales teams and t.support.