Elisa Gilli

- customer care at the commercial activities department "services and parking product and customer management" - product owner of the mobile app for the comfort and security parking - contract negotiation - interface between Munich airport and CAP comfort and security parking - major customer billing

- self-responsible acceptance, advice, and processing of customer inquiries - independent monitoring and control of the processing of service requests within the framework of the agreed service level agreements as well as independent coordination and processing of leasing processes - audit-proof recording and processing of the required service data and configuration items - continuous and independent optimization of the service request process (forms, workflows etc.)

- maintenance and quality assurance of digital products within the life cycle of the offers (digital map material, app content) - further development and optimization of processes for the operation of digital channels and processes, with a focus on "customer interaction processes" - implementation and support of implementation projects to improve existing services and digital channels - active management of customer feedback and complaint management of digital products and channels of Munich Airport