Michael Nistas

Manage all the company platforms

Create and manage the company websites

Developed and managed content across all social media platforms, including Facebook, Instagram and LinkedIN, to build audience engagement and enhance brand visibility. Provided exceptional customer service by addressing inquiries, guiding customers on how to contact relevant departments, and assisting them in selecting products that best meet their needs. Executed and managed Meta Ads campaigns, including audience targeting, budget allocation, and performance tracking to optimize advertising effectiveness.

Led the technical support service center team, ensuring high-quality service delivery and operational efficiency. Monitored and managed DOA (Dead on Arrival), DMG (Damage), in-warranty, and out-of-warranty cases to maintain service standards. Oversaw spare parts inventory and financial operations for the department, ensuring optimal resource allocation and cost management. Prepared and disseminated internal and external reports for the department, effectively communicating performance metrics to parent comp

Created and managed two e-commerce websites (murad.com.jo, ammancart.com) using Shopify to enhance online presence. Oversaw inventory management, including adding and removing products to ensure accurate stock levels. Sourced and edited product materials, such as catalogs, logos, and photos, to maintain high-quality listings. Monitored order tracking processes to ensure timely fulfillment and customer satisfaction. Identified and resolved website bugs, ensuring optimal functionality and user experience. Pro

Developed and managed monthly and annual campaign calendars to enhance marketing strategies. Created engaging social media materials, including posts, covers, and banners, to increase brand visibility. Designed outdoor signage and promotional materials, such as banners and roll-up displays, to effectively capture audience attention. Produced a variety of indoor marketing materials, including catalogs, leaflets, and flyers, to support sales initiatives. Led the design of the company's branding elements, incl

Managed and trained the technical support team, providing guidance to ensure effective problem resolution. Served as a maintenance engineer in the authorized service center, specializing in the repair of hardware and software issues for IT devices (HP, Lenovo, Acer, Toshiba). Engaged with customers to clearly explain device issues and facilitate prompt solutions. Coordinated with headquarters of the service center and parent companies to obtain necessary support and information regarding the ASP system and

Delivered first-level support both on-site and remotely for hardware and software IT issues. Set up, installed, upgraded, and maintained PCs, laptops, network devices, servers, and audio-visual equipment. Managed support tickets and executed troubleshooting procedures to resolve technical problems efficiently. Assisted employees in identifying effective and straightforward solutions to their IT challenges. Acted as a friendly and approachable representative of the IT department across all companies and depa

A showroom manager for the main branch.

A salesperson in-company branches, and the company's retail points.

Prove my worth as a salesman to be a permanent employee, In IT devices.