Elyzeu Ferreira dos Santos
Skills
Timeline
Professional experience for Elyzeu Ferreira dos Santos
- Current 5 years and 8 months, since Aug 2020
Senior Analyst (Assigned to SKY Client)
Betta Global Partner
• Avaya Analyst focused on Avaya Business Rules Engine Administration (BRE). • Administered and configured Avaya applications: Avaya One-x Communicator, Communication Manager, Session Manager, CMS. • Configured Logins and VDNs in CM. • Configured routes between SM, CM, and BRE. • Structured and configured call handling for SKY operations. • Conducted route analysis using SQL. • Interacted with SKY Client. • Avaya Analyst focused on resolving Requests and Incidents. • Administered and configured AVAYA
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