Shaik Junaid Doula

• Drove FC-level inventory optimization by refining product assortment and improving availability, reducing incomplete customer orders by average 7% over six months period • Led regular quality audits and enforced strict damage control measures, successfully maintaining product damage rates below 2.5%, resulting in 12% reduction in customer complaints • Collaborated closely with supervisors and cross-functional teams and ensured seamless workflow execution, consistent achievement of operational KPIs, and

• Provided application and user support services for Outokumpu as a ProFlow Developer during a 1.5-year client engagement, managing SAP access and authorization, handling incidents and service requests in ServiceNow, and resolving technical issues using PL/SQL; delivered 90% ticket resolution within SLA and maintained high customer satisfaction. • Designed, optimized, and executed complex SQL queries and PL/SQL procedures to support reporting, data validation, and troubleshooting, resulting in a 25% reduc