Emil Ivanov
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Emil Ivanov
- Current 9 years and 7 months, since Nov 2016
Senior Technical Account Manager
MicroStrategy Inc.
Supported customers by managing their MicroStrategy environments within individual AWS VPCs. Developed strong customer relationships that create high level of trust and help build successful partnerships. Worked with the product management and technology teams to provide client feedback to promote solutions into future releases of the platform. Collaborated cross functional teams to resolve customer issues in a timely fashion and achieve high customer satisfaction.
- 1 year and 11 months, Jan 2015 - Nov 2016
Technical Consultant
Clarabridge, Inc.
Managed the successful implementation and automation of different data integration processes using visual ETL tool and different scripting languages. Responsible for maintaining the baseline incremental processes and their logical/technical flow enhancement. Worked closely with customers to identify, document, and deliver successfully their requirements.
- 1 year and 11 months, Feb 2013 - Dec 2014
Product Support Manager
MicroStrategy Inc.
Involved in cross-functional teams to evaluate scope and timeline to integrate different platform enhancements and defect fixes for specific program version builds. Led internal MicroStrategy support engineers to resolve customer issues in a timely manner. Worked on critical and complex cases regarding MicroStrategy products. Developed and conducted training for Technical Support engineers globally through presentations, case studies, and how-to sessions.
- 1 year and 5 months, Sep 2011 - Jan 2013
Senior Technical Support Engineer
MicroStrategy Inc.
Assisted customers on high-priority urgent issues based on MicroStrategy BI software platform. Improved technical documentation to outline current software behavior. Coordinated team members to conduct outstanding customer service to increase customer satisfaction level and trust. Supervised six technical engineers to manage the support team and to ensure quarterly goals were met. Conducted training on new features and implementations in the web component.
- 1 year and 4 months, May 2010 - Aug 2011
Technical Support Engineer
MicroStrategy Inc.
Increased customer satisfaction by resolving daily software issues based on MicroStrategy BI software. Developed technical reports and analyses of software issues. Managed and controlled daily team discussions to resolve critical customer issues.
Ausbildung von Emil Ivanov
- 4 years and 8 months, May 2014 - Dec 2018
Information technology
Virginia Polytechnic Institute and State University
Emphasis: Cybersecurity, Software Development, Business Information Systems
- 4 years and 5 months, Aug 2005 - Dec 2009
Information Sciences and Technology
Pennsylvania State University
Emphasis: Information Integration and Application Minor: Telecommunications
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