Emilia Bech

Volunteer Counsellor focused on child and youth wellbeing: * Provide anonymous written counselling to children and young people * Handle sensitive and complex topics with empathy and professionalism * Apply active listening and trauma-informed communication * Participate in ongoing training to further develop counselling and communication skills * Communicate support in a clear, respectful, and age-appropriate manner

After I relocated abroad I became responsible for managing the company’s online presence and Website. * Managed website content and updates * Created and maintained social media content * Strengthened digital visibility and customer engagement

Part-time employee with direct customer contact in a professional photography store. * Assisted customers with passport and professional photo sessions * Provided customer service in a fast-paced environment * Ensured a positive and professional client experience * Handled day-to-day store responsibilities

* Supported the well-being of children in a structured camp environment * Organized and facilitated activities in a team setting * Built trust and engagement with children from diverse backgrounds

Worked in a customer-facing role on ferries between Denmark and Germany, supporting sales and customer engagement. * Engaged with customers to promote products and improve sales performance * Assisted customers directly on the floor in a dynamic environment * Built rapport quickly and communicated with a wide range of people * Worked independently and adapted to changing situations

Support agent providing telephone-based guidance to citizens during the COVID-19 pandemic.: * Communicated public health guidelines clearly to citizens * Managed high-pressure conversations during COVID-19 * De-escalated concerns and provided reassurance