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Emilse Gonzalez

is currently booked.

Angestellt, Process Manager - Support Second Level, Freeeway
Wien, Austria

Skills

Service Delivery Management
Project Management
Project Planning
IT Project Management
Analysis
Support
Implementation Management
Jira

Timeline

Professional experience for Emilse Gonzalez

  • Current 2 years and 11 months, since Aug 2022

    Process Manager - Support Second Level

    Freeeway

  • 7 years and 3 months, Nov 2012 - Jan 2020

    Software Implementation Coordinator

    SIU

    Coordinator of the Implementation and Training Department. Organizing a team in charge of setting up Moodle courses and face-to-face courses on the Academic Management Module SIU-Guaraní; guideance and follow-up on the implementation projects of all the institutions involved, moderation of the collaborative forum, management and prioritization of the requests of the users and assistance in the assembly of the plans.

  • 1 year and 2 months, Nov 2011 - Dec 2012

    Software Implementation Consultant

    Sistemas Plenario

    Implementer and trainer. Experience in different business areas, coordination of different groups in the implementations. Performing analysis and corrections on databases in SQL and system testing.

  • 1 year and 1 month, Nov 2010 - Nov 2011

    Implementation Specialist

    PB & Asociados

    Functions: Implementation and software installation, customer maintenance, support and follow-up on their respective accounts. Tools Used: Software developed on Fox, SQL Server. The company is oriented to forwarders; foreign trade clients lease software that allows managing all areas through different modules. As an implementer and trainer, I gave advise to the administrative, commercial, operational, financial and accounting areas.

  • 3 years and 2 months, Sep 2007 - Oct 2010

    Business Consulting Analyst

    Petrobras

    Software Functional Analysis

  • 6 years, Oct 2001 - Sep 2007

    Help Desk Coordinator

    COS Mantenimiento

Educational background for Emilse Gonzalez

  • 1 year, Jan 2018 - Dec 2018

    Diploma in Functional Analyst

    Universidad Nacional de San Martín

    Diploma in Functional Analyst

Languages

  • Spanish

    First language

  • English

    Fluent

  • Portuguese

    Basic

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