Emna Neuschafer

Managed a portfolio of hospitals and clinics, ensuring strong customer relationships, high satisfaction, and long‑term retention. Primary contact for medical directors, clinical staff, and administrative decision‑makers, ensuring seamless collaboration and service delivery. Negotiated partnership agreements and commercial terms, achieving performance KPIs and strengthening strategic provider relationships. Designed and implemented customer engagement strategies to improve collaboration across regions.

Primary point of contact for international medical insurance companies and patients, managing medical cases and coordinating patient pathways across multiple countries. Conducted clinical case evaluations to determine appropriate treatment plans abroad. Coordinated medical logistics, ensuring timely and cost‑effective access to care across a network of hospitals. Supported business development initiatives, securing new partnerships with insurers and expanding the clinical network in the MENA region.