Eric PODICO

Industrial tool renting business

• Development of Service related functionalities • Commission, repair, maintain and updates time-resolved cathodoluminescence spectroscopy scanning electron microscopes in Europe, North America and Asia • Document manuals, SOP and provide appropriate feedback to engineering team • Train and support customers and Service employees worldwide

• Focused on training customers and implement quality management procedures in Europe, Middle East, Asia and Africa • Testing, Troubleshooting new functionalities • Assisting and supporting customers on technical and quality management issues, hotline, ticketing, follow-up with developers • Suggest or develop technical improvements liaised with the Product ensuring customer satisfaction and operational efficiency.

Senior IT Service Engineer < IT Service Team Leader < IT Service Engineer • Implemented application performance testing platforms and provided best practices for optimization. • Coordinated IT problem analysis and managed change requests, enhancing service efficiency. • Led the application support team, promoting ITIL best practices and delivering KPI reports. • Contributed to CSR initiatives by initiating environmental and educational projects.

Responsible in Asia (China, India, Indonesia, Japan, Korea, Vietnam) for : • Commissioning, service and maintenance of high-tech measuring devices • Training abs supporting customers and local service staff • Integration of databases and applications in the customer's Network. • Creation of IT innovative solutions: - like synchronization of software packages between Europe and Asia.

Independent business based in Munich • Cross-platform Software developments (C++) • Linux Server Installation and administration (Debian) • Multimedia Application of Text-to-Speech synthesis (VB)

Support of Intelligent Network Telecommunication projects for "Deutsche Telekom" in Germany and Telecom Asia. - Definition of a Service concept, and acceptance manual. - Software Test with development team, as well as with Siemens system test team. - Execution of project acceptance in Asia. - Support of local Siemens company. - Responsible for the Year 2000 switch of a complete telecommunication network. - Review of service contracts with OEM suppliers - Sales support Several initiatives / and new ideas

Civil Service in a German branch of a French company near Munich: Responsible for putting in Operation and maintenance of medical and laboratory equipment in Germany / England.

Thesis and scientific employment : Software development to analysis the data and control a Raster Kelvin Microscope Device.

The "Universität der Bundeswehr München" is a University of Applied Sciences (Hochschule für Angewandte Wissenschaften) and offers a total of 18 programs of study in 7 departments of the University and 3 departments of the Coll. The excellent scientific facilities allow high-level research that is