Krzysztof Kolodenny

- 2nd-line IT support, workstation setup, and advanced hardware troubleshooting - Ticket lifecycle management in ServiceNow, including incident resolution and service requests - Creating and maintaining Knowledge Base (KB) articles and internal technical documentation - Developing custom scripts (e.g. PowerShell) to automate repetitive support tasks and daily routines

- Technical support for users, software and hardware flexible hours and implementation of own ideas e.g. SharePoint Ticketing System - Office 365 Administration and Active Directory manage

- IT infrastructure management for LG Energy Solution - Troubleshooting IT equipment e.g. PCs, servers, printers, scanners, laptops, tablets and mobile phones - Conference room support including audio & video e.g. Cisco WebEx

- Manage and maintain corporate IT infrastructure, including servers and workstations - Review and verify systems security - Creating and running basic scripts to resolve Incidents

- solving any technical problems remotely as well as at the customer's facility, - installation, maintenance of operating systems and office applications, - managing websites, - sales support using software Subiekt nexo PRO.

- product quality control during the process manufacturing, - finding bugs and reporting them using SAP software, - conducting trainings.

- providing metrics through reports to HR and Operations leaders, - resolving ongoing issues related to company software, - handling hiring and termination processes.

- supervision of compliance with applicable procedures and instructions, - quality supervision of production processes in accordance with the quality system.

Implementation of the internship included: - taking care of efficient and safe installation and configuration of equipment, - wsparcie techniczne.

Implementation of a student internship including: - conducting a trial migration of an online store of an online store to a higher version of the Shopware platform.

Project work including: - programming new and developing existing functionality, - writing tests, - creating documentation.

Casual and summer jobs from an early age: harvest work, gardening, moving work, salesman, leaflet distribution, forklift work, production work.

I completed my studies with a good plus score. Implementation Of Thesis "Implementation Of The Web Application For Bloggers Using Modern Scripting Languages". The thesis was graded very good. In addition, in the meantime, I received an academic scholarship.