Ervin Sulaj
Angestellt, IT Systems Engineer, Deutsche Börse AG
Abschluss: Bachelor's, University of Tirana
Prague, Tschechische Republik
Über mich
Results-driven, accomplished IT professional highly regarded for network engineering and security expertise to meet and exceed demanding corporate and client requirements. Sought for superb analytical skills, with the ability to troubleshoot and resolve challenging problems using a combination of industry standard and cutting-edge technologies. Proven track record of assessing client requirements to implement, administer, and maintain effective technology solutions while providing ongoing support. Strong leadership skills with experience working in a team environment, able to collaborate with individuals from diverse backgrounds. Exceptional academic qualifications include a degree in Information Technology from University of Tirana.
Werdegang
Berufserfahrung von Ervin Sulaj
2 Jahre und 6 Monate, Feb. 2019 - Juli 2021
Technical Support Engineer L2
Fortinet
• Working on escalations from Level 1 Technical Support Team. • Investigate reported technical issues involving the Fortinet FortiGate, FortiAuthenticator, FortiProxy product. • Implement technical solutions to resolve roughly five major customer issues per day. • Replicate complex customer environments on lab equipment to duplicate and resolve problems. • Document and report issues relating to software and hardware to the R&D department, following up on product issues to ensure resolution.
1 Jahr und 9 Monate, Juni 2017 - Feb. 2019
IT network specialist
Universe JSC
• Installed and maintained Fortigate firewalls, HPe switches, the 3CX PBX Server, and VMware ESXI Servers. • Evaluated security needs to design firewall architecture and Extranet features. • Ensured stock of necessary hardware and software equipment required to maintain the network. • Served as a field technician, traveling to user workplaces to resolve issues on-site in order to minimize user downtime. • Supported over 200 users in the troubleshooting and resolution of account,computer and printer issues.
1 Jahr, Juli 2016 - Juni 2017
NOC Engineer
Tring
• Collaborated with other members of the NMC shift team within the NMC Control Room. • Monitored network equipment functionality to detect any failures or alarms. • Utilized diagnostic and test facilities of the various management tools to identify root causes of failures or alarms. • Maintained accurate documentation of all fault information, as well as any corrective actions taken, within the Trouble Ticketing system. • Tested, diagnosed, and configured faulty equipment, including routers and IP Phones.
Ausbildung von Ervin Sulaj
3 Jahre und 7 Monate, Okt. 2014 - Apr. 2018
Information and Communication Technology
University of Tirana
Sprachen
Englisch
Fließend
Deutsch
Grundlagen