Ester Kleff

- External Service Provider for Airlines (KLM, Air France, Delta, etc.) - B2B support for complex cargo bookings and tracing - B2C handling of baggage related topics (lost, damaged, delayed, etc.) - Front office: Phone support, airport and delivery calls - Back office: Handling claims, compensations, fraud detection - Familiar with various air traffic, cargo and baggage related applications - Special training for passage (incidents before and during the flight)

- Innotrans trade fair (Transport technology) - Serving and preparing drinks and snacks - Rebooked since Bonatrans was satisfied at the last fair (2016)

- Check-in/out: Welcome, register, assign rooms, handle payment, etc. - Customer Service: Accomodation, issue solving, general tipps, etc. - Preparation and calculation of upcoming check-ins/outs - Capacity planning on online booking platforms (f.ex. booking.com) - Daily cash accounting

- Panasonic brand 100 year jubilee - Guiding groups of guests through the event

- Check-in/out: Welcome, register, assign rooms, handle payment, etc. - Customer Service: Accomodation, issue solving, general tipps, etc. - Handle phone bookings - Handle golf carts reservations and contracts

- Organizing Škoda Kodiaq launch event in Mallorca - Translator for Spanish and English (incl. lawyer) - Support external HR agencies in hiring drivers - Scheduling and instructing drivers

- Check-in/out: Welcome, register, assign rooms, handle payment, etc. - Customer Service: Accomodation, issue solving, general tipps, etc. - Concierge Service: Booking and handling of 3rd party services

Erasmus programme student exchange