Eszter Boris

Order Manager / Channel Partner in French & English. B2B Order Management & Customer care of medical institutions within my portfolio in the DomTom region. Order Processing, ensuring the continuity of diagnostic testing; following up on stock information; backorder reports, invoicing; claim & return handling, crediting, pricing & contract validation; also focusing on batch and expiries. Working closely with Warehouse, Export, Shipping, Sales, Pricing, Inventory Planning, Cash Collection, Logistics, Finance,

Registering Deals, Quotes and Change Requests in Harmony upon the requirements of and in agreement with the Sales Department

Order Manager in French & English working with SAP S4Hana. Dealing with opening and progressing orders from French customers – both Traditional and MPS Customers – in my portfolio. Regular contact with Sales Department, Cash Collection & ER shipments; Claims. Creating Quarterly Presentations based on deliveries calculated by excel formulas

Creating Team schedules and rotation patterns; building profiles in the WFM tool and CCNG (IP call center system); Performance monitoring of teams in Operations including shrinkage, adherence to schedule, break usage, call handling and presenting the results with the focus areas regularly to the Team- and Senior Managers; providing the monthly schedules of the teams including their overtimes, on-duty hours and shift allowances to the external payroll company; writing training materials; providing coaching t

English and French speaker 1st line helpdesk agent / network engineer. Monitoring alarms. Contacting customers, end customers and providers. Running initial router diagnostics. Incident handling, logging and followup. Supporting the integration and training of new joiners at the Servicedesk especially with regards to the generic processes and that of our French Customers. Assisting in the improvement of the technical skills of the 1st line team Voluntarily making part of the Employee Forum of BT, in order t

Monitoring network alarms; contacting customer helpdesks, end customers and providers; running initial router diagnostics; Cisco; incident handling, logging and followup; escalating providers; supporting and training new joiners; customer Champion of UBS from 07/10/2015 - 27/02/2017

Specialities: General English; Language exam preparation (BME, ITK, Cambridge, NATO STANAG); Business English; Financial English; Military English; Translating business, financial, legal and medical texts; Writing and editing the material for the e-learning project of DOVER Nyelvi Centrum: http://www.dover-elearning.hu/ - Contacts: ADECCO, MÁV (Hungarian Railway), Primőr Kft, Novartis, Hungarian Ministry of Defence, Honvéd Kórház (Military Hospital), BE Rt. Kispesti Erőmű (Kispest Power Plant), Calyon Bank

Language training for future masseurs, beauty therapists and decorators; September 2010 – June 2012: classmaster of the Decorator class

Preparing students for the Pitman language exam; general English

Assistant at a medical internet and media company

All exams passed. Thesis accepted, preparing for state exam