Evrard OWONO AMOUGOU

- Troubleshoot, install and configure laptops, desktops, workstations, related peripherals and network connections. - Manage MS365 administration, set up, configuration, password changes etc. - Maintain passwords, file system security and data integrity for the end user computing environment. - Software and hardware troubleshooting and upgrade - Onboarding and support, assets/hardware equipments management  - Maintain (create, edit, update) knowledge base of technical and procedural knowledge.

-Hardware/software installation and testing, - SINA OS installation and deployment, - Token creation or deletion, - Docking station updates, - Edit incident list, - Identify, analyse and Break fix, fix installation errors, bugs

-Troubleshooting(break fix) of laptops, thin clients, peripherals and printers -Supporting activities -IMAC/R Coordination with the end-user -Hands & Eyes Support: routers, network printers, video conferencing equipment -Replacing toner and providing paper for printers -Patching power distribution panels -VIP Support: primary resolution of problems/queries -Distribution/installation of SEN (Siemens Enterprise Communications) phones at various locations for end users -Asset & Stock Management -Final rollout

- Support of users with hardware and various software errors - Follow-up support of users with MS OWce installation, peripheral device replacement - Various hardware operation training - Windows Server 2010 administration - Mobile phone installation and small repairs - Printer rollout administration with support activities