Fabian Benusch

- Lead and scale the Customer Success Team - Define and control KPIs - Building and improving processes - Active participation in change processes and company transformation - Speaker at events - Lead workshops (e.g. requirements analysis and design thinking workshops) - Technical pre-sales and processing of tenders - Strategic team planning and build-up - Regular feedback to provide best possible support to the team and its members - Project management based on SCRUM and Kanban -...

- Build and lead the Customer Success Team - Member of the Management Board - Structuring and process design of the team - Staff and service provider organization - Quality assurance - Technical pre-sales - International, agile project management (e.g. RWE/Innogy UK, LBBW, Cincinnati Public Schools, ACP, Schwarz IT, Berlitz) - Software architecture - Setup of Dev-Ops unit

- Development of an appointment booking platform of an international customer - agile approach - use of SCRUM and Kanban, depending on the project situation. - international project management - project implementation was done in English, as four different languages were involved - pre-sales: support of the sales department as technical presales - technical product presentation - realization of design thinking workshops - creation of MVPs and PoCs

Improvement of the MES - Usability Engineering - New development of a Kanban tool for internal production logistics.

Improvement of the MES - Usability Engineering

Group Research - Development of an innovative text input capability for an automotive infotainment system

Wirtschaft, Projektmanagement

Wirtschaft