Fabian Kaufmann

As a System Analyst, I provide L2-level support to internal and external stakeholders in English, German, and Japanese. My role focuses on system performance analysis, incident investigation, and process automation. I work closely with cross-functional teams to develop monitoring dashboards, analyze logs using Splunk, SQL, and PowerBI, and optimize system efficiency.

Provide technical support to corporate customers in English and Japanese. Manage service desk tickets: requests, inquiries, and incidents using ServiceNow and Jira. Onboarding, training, and supervision of new-hires. Join bridge sessions and monitor critical level incidents and notify impacted clients. Troubleshoot cloud storage, WAF, video delivery, and live-streaming. Investigate issues and general delivery performance, analyze error codes and use monitoring tools, such as Zabbix, Grafana, Conviva

-Developing Applications and Systems using Visual Studio(C#) and QT(C++) Acting as a Contact person between Japanese and English speaking customers, translating and organizing conferences. Using various Maintenance tools like Visual Studio Profiler, XCode Tools, Adb tools and more to test and maintain our apps and systems. Working on maintenance, bug discovery, and resolution. Fixing found bugs and writing status reports. Conduct feasibility research by using and writing sample code