Fabian Kaufmann

Deutsch: - L2-/L3-Support für interne und externe Stakeholder auf Deutsch, Englisch und Japanisch - Analyse der Systemperformance, Erstellung von Monitoring-Dashboards und Performance-Alerts in Splunk, Erstellung von Business-Reports mit SQL und Power BI - Eskalations- und Incident Management für Japan und APAC - Hauptansprechpartner für Japan/APAC IT- und Sales-Teams - Leitung von Team-Meetings, internen Taskforces und Unterstüzung der Project Manager - Erstellung monatlicher Reports für Finanzteams

Provide technical support to corporate customers in English and Japanese. Manage service desk tickets: requests, inquiries, and incidents using ServiceNow and Jira. Onboarding, training, and supervision of new-hires. Join bridge sessions and monitor critical level incidents and notify impacted clients. Troubleshoot cloud storage, WAF, video delivery, and live-streaming. Investigate issues and general delivery performance, analyze error codes and use monitoring tools, such as Zabbix, Grafana, Conviva

-Developing Applications and Systems using Visual Studio(C#) and QT(C++) Acting as a Contact person between Japanese and English speaking customers, translating and organizing conferences. Using various Maintenance tools like Visual Studio Profiler, XCode Tools, Adb tools and more to test and maintain our apps and systems. Working on maintenance, bug discovery, and resolution. Fixing found bugs and writing status reports. Conduct feasibility research by using and writing sample code